SkillsHawk

What You Need To Know About Developer Skill Tracking Systems

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What are Skill Tracking Systems?
Skill tracking systems are pieces of software that can assess the knowledge an employee has. If a developer knows a certain framework such as jQuery, management can make a note of it in their skill tracking system. ater, when a project requires a team of employees familiar with jQuery, management can use the same system to choose the most qualified team members.. This is especially useful for large organizations where it’s impractical to keep track of this information manually 

Skill tracking systems vary in functionality. Some systems, like the solution by Trackstar, only allow manual input of skills and some search features. Another system by Skillsoft focuses on training employees in skills and tracking the progress of this training. Such variety makes it possible to find a system that will work in almost any scenario.

Why Use Them?
There are many reasons why an organization would want to utilize skill tracking software. Some of the most common include: 

  1. Finding out who to allocate resources to
    Suppose you have two employees. One is a front-end web developer and the other is working on a computationally heavy desktop app. The skill tracking software would note that the second employee is working on the desktop app and the company would learn to allocatemore money in the budget for computer upgrades for the second employee.
  1. To see if an employee is growing
    If you consistently track the skills of an employee throughout their employment this helps to track of changes, improvements and/or additions in their skillsets. Management can assess if an employee is stagnating and whether they should intervene. This could prompt training through professional development, or even a change of project assignment
  1. To make your customer support more efficient
    Often, there is a disconnect between customer support and the development team. This can lead to issues when support receives a ticket that only a developer can solve. Customer support is unlikely to know which developer to ask about the ticket. If customer support can easily look up which developer has skills relating to the ticket, they can send the ticket to them without difficulty. 

Who Should Use Skill Tracking?
Skill tracking software can be useful not only to management, but also to HR teams, developers, and customer support staff.HR can use skill tracking to screen resumes. At large companies, hiring staff often get an unmanageable volume of resumes and only have the capacity to view a few of these resumes. This could lead to missing out on highly qualified candidates. By using a skill tracking suite that can scan resumes, hiring staff can search for keywords that might indicate a promising candidate. With resume analysis, HR can focus their time on considering the most promising candidates first.

Skill Profile for Data Engineers 

Developers themselves can benefit from using skill tracking. While management benefits from tracking their developers, individualized self-tracking can be a useful tool for a developer. Developers often take on side projects in their own time and if they report their new skills through skill tracking software, management can see their growth. It can be useful for a developer to see what skills they have acquired and that they have made progress as a developer. Overall, skill tracking can be a great tool to help a developer grow.

Customer support teams can also benefit from skills tracking by using the software to see what type of tickets an agent might be best at answering. This can allow tickets to be assigned to the right agent Tracking can also simplify highly technical tickets that require developer intervention. Agents can use skill tracking to find which developer is best suited to handle such a ticket and quickly assign it to them. Skill  tracking can save time for an agent at all stages of the process. 

How do I Find Skill Tracking Software That’s Right for Me?

First, you need to identify what your goals are for skill tracking software. Do you want to just do basic skill tracking? Do you want to train your staff? Do you want to make your customer support more efficient?

If enhancing customer support is your goal then SkillsHawk might be right for you.. Our software integrates with Slack to track the skills of every user in your workspace automatically with no manual intervention required. In one command your customer support agents can find the right developer to solve a technical ticket. This can significantly reduce the time to solve the hardest tickets, boosting efficiency and raising customer satisfaction.

If you are looking for other types of skill tracking software, then we recommend looking at the helpful comparison list that Capterra has put together.


An example skills overview for developers. This skills overview was generated from a survey of job postings. Source