What You Need To Know About Developer Skill Tracking Systems
What are Skill Tracking Systems?
Skill tracking systems are pieces of software that can assess the knowledge an employee has. If a developer knows a certain framework such as jQuery, management can make a note of it in their skill tracking system. ater, when a project requires a team of employees familiar with jQuery, management can use the same system to choose the most qualified team members.. This is especially useful for large organizations where it’s impractical to keep track of this information manually
Skill tracking systems vary in functionality. Some systems, like the solution by Trackstar, only allow manual input of skills and some search features. Another system by Skillsoft focuses on training employees in skills and tracking the progress of this training. Such variety makes it possible to find a system that will work in almost any scenario.
Why Use Them?
There are many reasons why an organization would want to utilize skill tracking software. Some of the most common include:
- Finding out who to allocate resources to
Suppose you have two employees. One is a front-end web developer and the other is working on a computationally heavy desktop app. The skill tracking software would note that the second employee is working on the desktop app and the company would learn to allocatemore money in the budget for computer upgrades for the second employee.
- To see if an employee is growing
If you consistently track the skills of an employee throughout their employment this helps to track of changes, improvements and/or additions in their skillsets. Management can assess if an employee is stagnating and whether they should intervene. This could prompt training through professional development, or even a change of project assignment
- To make your customer support more efficient
Often, there is a disconnect between customer support and the development team. This can lead to issues when support receives a ticket that only a developer can solve. Customer support is unlikely to know which developer to ask about the ticket. If customer support can easily look up which developer has skills relating to the ticket, they can send the ticket to them without difficulty.
Who Should Use Skill Tracking?
Skill tracking software can be useful not only to management, but also to HR teams, developers, and customer support staff.HR can use skill tracking to screen resumes. At large companies, hiring staff often get an unmanageable volume of resumes and only have the capacity to view a few of these resumes. This could lead to missing out on highly qualified candidates. By using a skill tracking suite that can scan resumes, hiring staff can search for keywords that might indicate a promising candidate. With resume analysis, HR can focus their time on considering the most promising candidates first.